When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

Bibliografiske detaljer
Udgivet i:Academy of management journal V. 46, 1-6 (2003).
Hovedforfatter: Grandey, Alicia A.
Format: Article
Sprog:English
Fag:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.