When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

When "the show must go on" surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery.

Manylion Llyfryddiaeth
Cyhoeddwyd yn:Academy of management journal V. 46, 1-6 (2003).
Prif Awdur: Grandey, Alicia A.
Fformat: Erthygl
Iaith:English
Pynciau:
Emotions.
Quality of service.
Job satisfaction.
Organizational behavior.