An examination of whether and how racial and gender biases influence customer satisfaction.

An examination of whether and how racial and gender biases influence customer satisfaction.

Bibliographic Details
Published in:Academy of management journal V. 53, 1-4 (2010).
Main Author: Hekman, David R.
Format: Article
Language:English
Subjects:
Attitude surveys.
Racial discrimination.
Performance appraisal.
Sex discrimination.
Customer satisfaction.