An examination of whether and how racial and gender biases influence customer satisfaction.

An examination of whether and how racial and gender biases influence customer satisfaction.

Opis bibliograficzny
Wydane w:Academy of management journal V. 53, 1-4 (2010).
1. autor: Hekman, David R.
Format: Artykuł
Język:English
Hasła przedmiotowe:
Attitude surveys.
Racial discrimination.
Performance appraisal.
Sex discrimination.
Customer satisfaction.