APA (7th ed.) Citation

Hekman, D. R. An examination of whether and how racial and gender biases influence customer satisfaction. Academy of management journal.

Chicago Style (17th ed.) Citation

Hekman, David R. "An Examination of Whether and How Racial and Gender Biases Influence Customer Satisfaction." Academy of Management Journal .

MLA (9th ed.) Citation

Hekman, David R. "An Examination of Whether and How Racial and Gender Biases Influence Customer Satisfaction." Academy of Management Journal, .