Cita APA (7th ed.)

Tsiptsis, K., & Chorianopoulos, A. (2009). Data mining techniques in CRM: Inside customer segmentation. Wiley.

Cita Chicago (17th ed.)

Tsiptsis, Konstantinos, i Antonios Chorianopoulos. Data Mining Techniques in CRM: Inside Customer Segmentation. N.J: Wiley, 2009.

Cita MLA (9th ed.)

Tsiptsis, Konstantinos, i Antonios Chorianopoulos. Data Mining Techniques in CRM: Inside Customer Segmentation. Wiley, 2009.