APA (7th ed.) Citation

Dixon, M. Stop trying to delight your customers. Harvard Business Review.

Chicago Style (17th ed.) Citation

Dixon, Matthew. "Stop Trying to Delight Your Customers." Harvard Business Review .

MLA (9th ed.) Citation

Dixon, Matthew. "Stop Trying to Delight Your Customers." Harvard Business Review, .

Warning: These citations may not always be 100% accurate.