Stop trying to delight your customers.

Stop trying to delight your customers.

Manylion Llyfryddiaeth
Cyhoeddwyd yn:Harvard Business Review V. 88, 1-12 (2010).
Prif Awdur: Dixon, Matthew
Fformat: Erthygl
Iaith:English
Pynciau:
Customer services.
Problem solving.
Brand loyalty.
Customer satisfaction.
Management development.