EMSys an emotion monitoring system for call center agents
Emotion monitoring system for call center agents is a prosody-based emotion monitoring system for call center environments. It simplifies the tracking and management of emotion extracted from call center agent-client conversations. The system is composed of four modules: Emotion Detection, Emotion A...
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| Outros Autores: | , |
| Formato: | Tese |
| Idioma: | English |
| Publicado em: |
2010
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