Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Bibliographische Detailangaben
Veröffentlicht in:	Academy of management journal V. 52, 1-6 (2009).
1. Verfasser:	Groth, Markus
Format:	Artikel
Sprache:	English
Schlagworte:	Employee attitude. Service Industries. Consumer attitudes. Quality of service. Impact analysis.