Groth, M. Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of management journal.
Citace podle Chicago (17th ed.)Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal .
Citace podle MLA (9th ed.)Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal, .
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