Groth, M. Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of management journal.
Chicago-Zitierstil (17. Ausg.)Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal .
MLA-Zitierstil (9. Ausg.)Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal, .
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.