Dyfyniad APA

Groth, M. Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of management journal.

Dyfyniad Arddull Chicago

Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal .

Dyfyniad MLA

Groth, Markus. "Customer Reactions to Emotional Labor: The Roles of Employee Acting Strategies and Customer Detection Accuracy." Academy of Management Journal, .

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