Consumer redress and non-redress practices
ABSTRACT This study identified consumer responses from defective goods or services received. Specifically, described consumer redress and alternative redress seeking behavior, nature of complaints, level of complaints, compensations and period of resolution of defective goods and services.The respon...
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| Формат: | Диссертация |
| Язык: | English |
| Опубликовано: |
2010.
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