Multimarket contact and service quality evidence from on-time performance in the U.S. airline industry.

Multimarket contact and service quality evidence from on-time performance in the U.S. airline industry.

Bibliografski detalji
Izdano u:Academy of management journal V. 52, 1-6 (2009).
Glavni autor: Prince, Jeffrey T.
Format: Članak
Jezik:English
Teme:
Quality of service.
Market strategy.
Correlation analysis.
Market structure.
Airline scheduling.