Multimarket contact and service quality evidence from on-time performance in the U.S. airline industry.

Multimarket contact and service quality evidence from on-time performance in the U.S. airline industry.

Bibliographic Details
Published in:Academy of management journal V. 52, 1-6 (2009).
Main Author: Prince, Jeffrey T.
Format: Article
Language:English
Subjects:
Quality of service.
Market strategy.
Correlation analysis.
Market structure.
Airline scheduling.