Call centre training handbook a complete guide to learning & development in contact centres

Call centre training handbook a complete guide to learning & development in contact centres

Détails bibliographiques
Auteur principal: Wilson, John P. (John Peter) 1955-
Format: Livre
Langue:English
Publié: London Kogan Page 2009.
Sujets:
Call centers > Employees > Training of.
Customer services > Management.