Quality management creating and sustaining organizational effectiveness

Detalles Bibliográficos
Autor principal:	Summers, Donna C. S.
Formato:	Libro
Lenguaje:	inglés
Publicado:	Upper Saddle River, N.J. Pearson/Prentice Hall c2009.
Edición:	2nd ed.
Materias:	Total quality management. Quality control. Organizational effectiveness.