Tracing the path between coaching and performance a study of coaching in an inbound call center program
"The study's mileu was set in an inbound call center program. A survey was administered to 61 agents to measure the variables of coaching frequency, coaching duration, Coaching content, Coach Competency Perception, Coaching Resources, Coaching Recipient's Efficacy and Coach-Coachee Re...
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| Định dạng: | Luận văn |
| Ngôn ngữ: | English |
| Được phát hành: |
2009.
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