Sy Su, C. C. Tracing the path between coaching and performance: A study of coaching in an inbound call center program.
Citação norma ChicagoSy Su, Chadwick Co. Tracing the Path Between Coaching and Performance: A Study of Coaching in an Inbound Call Center Program. 2009.
Citação norma MLASy Su, Chadwick Co. Tracing the Path Between Coaching and Performance: A Study of Coaching in an Inbound Call Center Program.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.