The associated effects of shift work on absenteeism and productivity among inbound customer service representatives
The study involved the associated effects of individual attributes and shift work characteristics in the absenteeism and productivity of a sample size of inbound customer service representatives in one of the biggest call centers in the Philippines. The individual attributes and shift work character...
| 第一著者: | |
|---|---|
| フォーマット: | 学位論文 |
| 言語: | English |
| 出版事項: |
2009.
|
| 主題: |