APA ציטוט

Fleming, J. H., & Asplund, J. (2007). Human sigma: Managing the employee-customer encounter. Gallup Press.

Chicago Style (17th ed.) Citation

Fleming, John H., and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. New York: Gallup Press, 2007.

ציטוט MLA

Fleming, John H., and Jim Asplund. Human Sigma: Managing the Employee-customer Encounter. Gallup Press, 2007.