APA (7th ed.) Citation

Timm, P. R. (2008). Customer service: Career success through customer loyalty (4th ed.). Pearson.

Chicago Style (17th ed.) Citation

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th ed. Upper Saddle, River, NJ: Pearson, 2008.

MLA (9th ed.) Citation

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th ed. Pearson, 2008.