Perception of call center agents towards effective training program
This study seeks to determine an effective training program for communicative skills as perceived by call center agents, and to propose a training program based from the results of the study. This study followed the simple random sampling procedure in selecting the respondents. The sample consists o...
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| Formaat: | Thesis |
| Taal: | English |
| Gepubliceerd in: |
2007.
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