APA (7th ed.) Citation

Burgess, J., & Connell, J. (2006). Developments in the call centre industry: Analysis, changes and challenges. Routledge.

Chicago Style (17th ed.) Citation

Burgess, John, and Julia Connell. Developments in the Call Centre Industry: Analysis, Changes and Challenges. London: Routledge, 2006.

MLA (9th ed.) Citation

Burgess, John, and Julia Connell. Developments in the Call Centre Industry: Analysis, Changes and Challenges. Routledge, 2006.