Burgess, J., & Connell, J. (2006). Developments in the call centre industry: Analysis, changes and challenges. Routledge.
Chicago-viite (17. p.)Burgess, John, ja Julia Connell. Developments in the Call Centre Industry: Analysis, Changes and Challenges. London: Routledge, 2006.
MLA-viite (9. p.)Burgess, John, ja Julia Connell. Developments in the Call Centre Industry: Analysis, Changes and Challenges. Routledge, 2006.
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