Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Detalhes bibliográficos
Autor principal: Smith, Kitty 1945-
Formato: Livro
Idioma:English
Publicado em: New York Neal-Schuman Publishers 1993 [c1994]
Colecção:How-to-do-it manuals for libraries no.39
Assuntos:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.