Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

書目詳細資料
主要作者: Smith, Kitty 1945-
格式: 圖書
語言:English
出版: New York Neal-Schuman Publishers 1993 [c1994]
叢編:How-to-do-it manuals for libraries no.39
主題:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.