Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Библиографические подробности
Главный автор: Smith, Kitty 1945-
Формат: ‌
Язык:English
Опубликовано: New York Neal-Schuman Publishers 1993 [c1994]
Серии:How-to-do-it manuals for libraries no.39
Предметы:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.