Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Detaylı Bibliyografya
Yazar: Smith, Kitty 1945-
Materyal Türü: Kitap
Dil:English
Baskı/Yayın Bilgisi: New York Neal-Schuman Publishers 1993 [c1994]
Seri Bilgileri:How-to-do-it manuals for libraries no.39
Konular:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.