Serving the difficult customer a how-to-do-it manual for library staff

Serving the difficult customer a how-to-do-it manual for library staff

Bibliographische Detailangaben
1. Verfasser: Smith, Kitty 1945-
Format: Buch
Sprache:English
Veröffentlicht: New York Neal-Schuman Publishers 1993 [c1994]
Schriftenreihe:How-to-do-it manuals for libraries no.39
Schlagworte:
Public services (Libraries) > United States.
Customer relations.
Interpersonal communication > United States.