APA (7th ed.) Citation

Smith, K. (1993). Serving the difficult customer: A how-to-do-it manual for library staff. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Smith, Kitty. Serving the Difficult Customer: A How-to-do-it Manual for Library Staff. New York: Neal-Schuman Publishers, 1993.

MLA (9th ed.) Citation

Smith, Kitty. Serving the Difficult Customer: A How-to-do-it Manual for Library Staff. Neal-Schuman Publishers, 1993.