Smith, K. (1993). Serving the difficult customer: A how-to-do-it manual for library staff. Neal-Schuman Publishers.
Citace podle Chicago (17th ed.)Smith, Kitty. Serving the Difficult Customer: A How-to-do-it Manual for Library Staff. New York: Neal-Schuman Publishers, 1993.
Citace podle MLA (9th ed.)Smith, Kitty. Serving the Difficult Customer: A How-to-do-it Manual for Library Staff. Neal-Schuman Publishers, 1993.
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