Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Xehetasun bibliografikoak
Egile nagusia: Rubin, Rhea Joyce (Egilea)
Formatua: Liburua
Hizkuntza:English
Argitaratua: New York Neal-Schuman Publishers 2000.
Saila:How to-do-it manuals for librarians no. 100
Gaiak:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.