Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

書目詳細資料
主要作者: Rubin, Rhea Joyce (Author)
格式: 圖書
語言:English
出版: New York Neal-Schuman Publishers 2000.
叢編:How to-do-it manuals for librarians no. 100
主題:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.