Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals
| 1. autor: | |
|---|---|
| Format: | Książka |
| Język: | English |
| Wydane: |
New York
Neal-Schuman Publishers
2000.
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| Seria: | How to-do-it manuals for librarians
no. 100 |
| Hasła przedmiotowe: |


