Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Opis bibliograficzny
1. autor: Rubin, Rhea Joyce (Autor)
Format: Książka
Język:English
Wydane: New York Neal-Schuman Publishers 2000.
Seria:How to-do-it manuals for librarians no. 100
Hasła przedmiotowe:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.