Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Библиографические подробности
Главный автор: Rubin, Rhea Joyce (Автор)
Формат: ‌
Язык:English
Опубликовано: New York Neal-Schuman Publishers 2000.
Серии:How to-do-it manuals for librarians no. 100
Предметы:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.