Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Bibliographische Detailangaben
1. Verfasser: Rubin, Rhea Joyce (VerfasserIn)
Format: Buch
Sprache:English
Veröffentlicht: New York Neal-Schuman Publishers 2000.
Schriftenreihe:How to-do-it manuals for librarians no. 100
Schlagworte:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.