Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals

Bibliographic Details
Main Author: Rubin, Rhea Joyce (Author)
Format: Book
Language:English
Published: New York Neal-Schuman Publishers 2000.
Series:How to-do-it manuals for librarians no. 100
Subjects:
Public services (Libraries) > United States.
Customer services > United States.
Anger > United States.