APA (7th ed.) Citation

Rubin, R. J. (2000). Defusing the angry patron: A how-to-do-it manual for librarians and paraprofessionals. Neal-Schuman Publishers.

Chicago Style (17th ed.) Citation

Rubin, Rhea Joyce. Defusing the Angry Patron: A How-to-do-it Manual for Librarians and Paraprofessionals. New York: Neal-Schuman Publishers, 2000.

MLA (9th ed.) Citation

Rubin, Rhea Joyce. Defusing the Angry Patron: A How-to-do-it Manual for Librarians and Paraprofessionals. Neal-Schuman Publishers, 2000.