The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

Opis bibliograficzny
1. autor: Pantry, Sheila
Kolejni autorzy: Griffiths, Peter
Format: Książka
Język:English
Wydane: London Library Association Pub. 1997.
Hasła przedmiotowe:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.