The complete guide to preparing and implementing service level agreements

Detalles Bibliográficos
Autor Principal:	Pantry, Sheila
Outros autores:	Griffiths, Peter
Formato:	Libro
Idioma:	English
Publicado:	London Library Association Pub. 1997.
Subjects:	Service level agreements. Total quality management. Service industries > Quality control. Service industries > Cost control.