The complete guide to preparing and implementing service level agreements

Detalles Bibliográficos
Autor principal:	Pantry, Sheila
Otros Autores:	Griffiths, Peter
Formato:	Libro
Lenguaje:	English
Publicado:	London Library Association Pub. 1997.
Materias:	Service level agreements. Total quality management. Service industries > Quality control. Service industries > Cost control.