The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

Manylion Llyfryddiaeth
Prif Awdur: Pantry, Sheila
Awduron Eraill: Griffiths, Peter
Fformat: Llyfr
Iaith:English
Cyhoeddwyd: London Library Association Pub. 1997.
Pynciau:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.