The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

Bibliografiska uppgifter
Huvudupphovsman: Pantry, Sheila
Övriga upphovsmän: Griffiths, Peter
Materialtyp: Bok
Språk:English
Publicerad: London Library Association Pub. 1997.
Ämnen:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.