The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

Detalhes bibliográficos
Autor principal: Pantry, Sheila
Outros Autores: Griffiths, Peter
Formato: Livro
Idioma:English
Publicado em: London Library Association Pub. 1997.
Assuntos:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.