The complete guide to preparing and implementing service level agreements

Bibliographische Detailangaben
1. Verfasser:	Pantry, Sheila
Weitere Verfasser:	Griffiths, Peter
Format:	Buch
Sprache:	English
Veröffentlicht:	London Library Association Pub. 1997.
Schlagworte:	Service level agreements. Total quality management. Service industries > Quality control. Service industries > Cost control.