The complete guide to preparing and implementing service level agreements

The complete guide to preparing and implementing service level agreements

Dades bibliogràfiques
Autor principal: Pantry, Sheila
Altres autors: Griffiths, Peter
Format: Llibre
Idioma:English
Publicat: London Library Association Pub. 1997.
Matèries:
Service level agreements.
Total quality management.
Service industries > Quality control.
Service industries > Cost control.