Citazione Stile APA (7a Edizione)

Pantry, S., & Griffiths, P. (1997). The complete guide to preparing and implementing service level agreements. Library Association Pub.

Citazione stile Chigago Style (17a edizione)

Pantry, Sheila, e Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. London: Library Association Pub, 1997.

Citatione MLA (9a ed.)

Pantry, Sheila, e Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. Library Association Pub, 1997.