Pantry, S., & Griffiths, P. (1997). The complete guide to preparing and implementing service level agreements. Library Association Pub.
Chicago Style (17th ed.) CitationPantry, Sheila, and Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. London: Library Association Pub, 1997.
MLA (9th ed.) CitationPantry, Sheila, and Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. Library Association Pub, 1997.
Warning: These citations may not always be 100% accurate.