Pantry, S., & Griffiths, P. (1997). The complete guide to preparing and implementing service level agreements. Library Association Pub.
Citace podle Chicago (17th ed.)Pantry, Sheila, a Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. London: Library Association Pub, 1997.
Citace podle MLA (9th ed.)Pantry, Sheila, a Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. Library Association Pub, 1997.
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