Citação norma APA

Pantry, S., & Griffiths, P. (1997). The complete guide to preparing and implementing service level agreements. Library Association Pub.

Citação norma Chicago

Pantry, Sheila, and Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. London: Library Association Pub, 1997.

Citação norma MLA

Pantry, Sheila, and Peter Griffiths. The Complete Guide to Preparing and Implementing Service Level Agreements. Library Association Pub, 1997.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.