The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Bibliografische gegevens
Hoofdauteur:	Spector, Robert 1947-
Andere auteurs:	McCarthy, Patrick D.
Formaat:	Boek
Taal:	English
Gepubliceerd in:	New York Wiley c2005.
Onderwerpen:	Nordstrom (Firm) > Management. Customer services > United States > Handbooks, manuals, etc. Department stores > Management. > United States.