The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Opis bibliograficzny
1. autor:	Spector, Robert 1947-
Kolejni autorzy:	McCarthy, Patrick D.
Format:	Książka
Język:	English
Wydane:	New York Wiley c2005.
Hasła przedmiotowe:	Nordstrom (Firm) > Management. Customer services > United States > Handbooks, manuals, etc. Department stores > Management. > United States.