The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Bibliografiset tiedot
Päätekijä: Spector, Robert 1947-
Muut tekijät: McCarthy, Patrick D.
Aineistotyyppi: Kirja
Kieli:English
Julkaistu: New York Wiley c2005.
Aiheet:
Nordstrom (Firm) > Management.
Customer services > United States > Handbooks, manuals, etc.
Department stores > Management. > United States.