The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Bibliografiske detaljer
Hovedforfatter: Spector, Robert 1947-
Andre forfattere: McCarthy, Patrick D.
Format: Bog
Sprog:English
Udgivet: New York Wiley c2005.
Fag:
Nordstrom (Firm) > Management.
Customer services > United States > Handbooks, manuals, etc.
Department stores > Management. > United States.