The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Bibliographic Details
Main Author: Spector, Robert 1947-
Other Authors: McCarthy, Patrick D.
Format: Book
Language:English
Published: New York Wiley c2005.
Subjects:
Nordstrom (Firm) > Management.
Customer services > United States > Handbooks, manuals, etc.
Department stores > Management. > United States.