Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: A handbook for implementing great service in your organization. Wiley.
Цитирование в стиле Чикаго (17-е изд.)Spector, Robert, и Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. New York: Wiley, 2005.
Цитирование MLA (9-е изд.)Spector, Robert, и Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Wiley, 2005.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.