Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: A handbook for implementing great service in your organization. Wiley.
Chicago Style (17th ed.) CitationSpector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. New York: Wiley, 2005.
MLA (9th ed.) CitationSpector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Wiley, 2005.
Warning: These citations may not always be 100% accurate.