Quality service how America's top companies are competing in the customer-service revolution - and how you can too

Detalhes bibliográficos
Autor principal:	Denton, D. Keith
Formato:	Livro
Idioma:	English
Publicado em:	Houston, Tex. Gulf Pub. c1989.
Assuntos:	Service industries > Quality control. > United States. Customer services > United States. Consumer satisfaction > United States.