Denton, D. K. (1989). Quality service: How America's top companies are competing in the customer-service revolution - and how you can too. Gulf Pub.
Style de citation Chicago (17e éd.)Denton, D. Keith. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution - and How You Can Too. Houston, Tex: Gulf Pub, 1989.
Style de citation MLA (9e éd.)Denton, D. Keith. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution - and How You Can Too. Gulf Pub, 1989.
Attention : ces citations peuvent ne pas être correctes à 100%.