Martin, W. B. (1989). Managing quality customer service: [a practical guide for establishing a service operation]. Crisp Publications.
Style de citation Chicago (17e éd.)Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Los Altos, Calif: Crisp Publications, 1989.
Style de citation MLA (9e éd.)Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Crisp Publications, 1989.
Attention : ces citations peuvent ne pas être correctes à 100%.