Cita APA (7th ed.)

Martin, W. B. (1989). Managing quality customer service: [a practical guide for establishing a service operation]. Crisp Publications.

Cita Chicago (17th ed.)

Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Los Altos, Calif: Crisp Publications, 1989.

Cita MLA (9th ed.)

Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Crisp Publications, 1989.