APA (7th ed.) Citation

Martin, W. B. (1989). Managing quality customer service: [a practical guide for establishing a service operation]. Crisp Publications.

Chicago Style (17th ed.) Citation

Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Los Altos, Calif: Crisp Publications, 1989.

MLA (9th ed.) Citation

Martin, William B. Managing Quality Customer Service: [a Practical Guide for Establishing a Service Operation]. Crisp Publications, 1989.