Koehler, J. W., & Pankowski, J. M. (1996). Quality government: Designing, developing, and implementing TQM. St. Lucie Press.
芝加哥风格引文Koehler, Jerry W., 与 Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. Delray Beach, FL: St. Lucie Press, 1996.
MLA引文Koehler, Jerry W., 与 Joseph M. Pankowski. Quality Government: Designing, Developing, and Implementing TQM. St. Lucie Press, 1996.
警告：这些引文格式不一定是100％准确.