Delivering quality service balancing customer perceptions and expectations

Delivering quality service balancing customer perceptions and expectations

Sonraí bibleagrafaíochta
Príomhchruthaitheoir: Zeithaml, Valarie A.
Formáid: LEABHAR
Teanga:English
Foilsithe / Cruthaithe: New York Free Press c1990.
Ábhair:
Customer services.
Service industries > Quality control > Mathematical models.